Hudson Area Ambulance

Billing Policies

We collect to better serve, we do not serve to collect

Because the purpose of the Hudson Area Ambulance is to meet the emergent pre-hospital health care needs of our service area, we must maintain a solid financial posture in order to continue offering high quality services.  This involves the adoption of firm but fair policies for the collection of patient accounts.  It is our goal to collect, with compassion, all money owed to us for services provided.

Billing Practices

Field personnel will only request insurance and other needed information required by the billing department to assure accurate billing of the services rendered.  All questions regarding charges, insurance coverage, and billing issues should be referred to the Hudson Area Ambulance billing office.  Patients, guardians, and family may contact our billing clerk, at 517-448-8001 ext. 1019, or at billing@hudsonems.org The Hudson Area Ambulance will not engage in collections for service at the scene, en route to the scene or upon delivery of the patient.  The Hudson Area Ambulance Service accepts assignment from Medicare, Medicaid, BCBS, and most third party payers.

The following are the basic billing and collection policies of the Hudson Area Ambulance Service:

• The Hudson Area Ambulance Service accepts assignment from most third party payers.

• The Hudson Area Ambulance Service will make every effort to bill and collect payment directly from the patient's insurance companies.

• The Hudson Area Ambulance Service will not utilize threatening letters, billing tactics, or telephone collection methods to collect payment for services rendered.

• The primary focus of all billing messages and telephone contacts will be to secure patient insurance information.

• The Hudson Area Ambulance Service utilizes an outside collection agency only when all efforts fail in contacting a patient for insurance information or to arrange for a plan of payment.

• The Hudson Area Ambulance Service will address all cases of financial hardship on an individual basis.  Our only requirement of a patient with financial hardship, is that they contact our billing office and work with us cooperatively before their bill is sent to the outside collection agency.

• Community Wide Subscription Service:  Currently the residents of the City of Hudson, Hudson Township, Dover Township along with Hillsdale County pay one mill in property taxes for this service.  If you are a resident of these areas and have a medically necessary need for our services, we will bill and collect from your insurance companies.  What ever is not paid is then wrote off, assuring you no out of pocket expenses for ambulance service.

• Medina Township residents:  The residents of Medina Township pay a per household fee towards ALS Transporting Services.  Because the Hudson Area Ambulance Service does not cover the majority of this township, we follow the same collection procedure that the Services covering the majority of the township use.  This is necessary to provide equal and fair policies to all people in the township no matter who their provider is.  If you are a resident of  Medina Township, we will make every effort to collect our fees from your insurance companies, the remaining balance will then be your responsibility to pay. 

Ambulance Billing Clerk

Phone:  517-448-8001 ext. 1019

Fax:  517-448-5878

Email:  billing@hudsonems.org

Billing Office Contact Hours:  T,W,Th 10:00 am-3:00 pm